Terms of Service (ToS) define the rules and guidelines for using our platform. They ensure that all users understand their rights and responsibilities, protect the website, and create a safe, fair, and predictable online environment. By using our platform, you agree to comply with these terms, which are regularly updated to reflect changes in services, laws, or policies.
Account Requirements
To leave reviews, users must create an account on the platform. Accounts are intended for personal use only, and users are responsible for maintaining the confidentiality of their login credentials. Sharing accounts is prohibited. Users must be at least 15 years old to register. All information provided during registration must be accurate, complete, and up to date. The platform reserves the right to suspend or terminate accounts that violate these rules or appear fraudulent.
Review Guidelines
Users may submit reviews to share their experiences, opinions, or feedback. Reviews must not include photos, videos, or any media; text-only reviews are required. Reviews must be honest, respectful, and relevant to the service, business, or experience being reviewed. Users should not post duplicate reviews, promotional content, or content intended to manipulate ratings. The platform reserves the right to remove any reviews that violate these guidelines without prior notice.
Prohibited Behavior
Users are prohibited from engaging in the following behaviors:
- Posting offensive, abusive, defamatory, or harassing content;
- Spamming, including excessive posting of similar reviews or links;
- Impersonating other users or misrepresenting identity;
- Attempting to manipulate reviews or ratings;
- Uploading viruses, malware, or harmful code;
- Collecting data from other users without consent;
- Engaging in illegal activities or violating applicable laws;
- Using the platform for unauthorized commercial purposes;
Violation of these rules may result in account suspension, content removal, or legal action.
Intellectual Property
All content on the platform, including text, graphics, logos, and software, is the property of the platform or its licensors. By submitting a review, users grant the platform a non-exclusive, worldwide, royalty-free license to display, distribute, and use the review in connection with the platform’s services. Users retain ownership of their original text but agree that the platform can use it to provide services, promote content, or improve the platform.
Dispute Resolution
Any disputes arising from the use of the platform, including user reviews or account issues, shall be governed by the laws of Kosovo. Users agree to attempt resolution informally by contacting support first. If informal resolution fails, disputes may be resolved through arbitration, mediation, or Kosovo courts as applicable. The platform encourages users to resolve issues amicably and in good faith.
Limitation of Liability
The platform is provided “as is” and does not guarantee uninterrupted or error-free service. While we strive to maintain accuracy and reliability, we are not responsible for errors, omissions, or consequences arising from user reviews, advice, or content. Users access and use the platform at their own risk. The platform is not liable for any damages, losses, or claims resulting from interactions with other users, businesses, or third parties.
Privacy and Data Protection
All user data is collected, stored, and processed according to our Privacy Policy. Users have rights to access, correct, or request deletion of their data. The platform uses security measures to protect user data and only shares personal information with authorized banking partners for payment processing.
Modifications to Terms
The platform reserves the right to modify or update these Terms of Service at any time. Users will be notified of significant changes through email or platform notifications. Continued use of the platform after updates constitutes acceptance of the modified terms. Users are encouraged to review the terms regularly to stay informed about their rights and obligations.
Overall Principles
These Terms of Service ensure fair, safe, and responsible use of the platform. By creating an account, posting reviews, and interacting with content, users agree to comply with these rules. Clear rules protect both users and the platform, foster a respectful community, and create a predictable and trustworthy online environment. Users are expected to act ethically, responsibly, and in accordance with Kosovo law at all times.